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62308 | Cigna Health Plans - Delay in Electronic Remittance Advice (ERA)

Incident Report for Optum OKC Clearinghouse

Identified

Due to a payer processing issue, there is a delay in some Professional and Institutional Electronic Remittance Advice (ERA) for the following payer for check dates of Jan. 3, 2024, through present:

• Payer ID 62308 Cigna Health Plans

Additional updates will be forwarded as more information becomes available.

Action Required: Please be aware of a delay in the delivery of ERAs for check dates above.

REF 652402

Posted Jan 19, 2024 - 16:07 EST

This incident affects: Institutional and Professional.