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MFA Email Delays

Incident Report for Optum OKC Clearinghouse

Identified

Some customers are experiencing delays in receiving the emails with MFA when accessing the Customer Portal. Change Healthcare is aware of the delays in some of the emails and is working towards a resolution. We apologize for the inconvenience.

REF 554550

Posted Aug 22, 2023 - 13:56 EDT

This incident affects: Institutional, Professional, Dental, Real-Time, and Batch.